Matthews 1812 House

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Customer Service

We are here to help you Monday through Friday EST from 9AM to 5PM, except holidays. We will be happy to answer your questions and help you select just the right product for you or your loved one.

Call us: 1-800-662-1812
Email us: info@1812house.com
Write us a note: Matthews 1812 House, 250 Kent Road South, Cornwall Bridge, CT 06754

Come visit us! We bake, package, and ship from 250 Kent Road South (Route 7) just 2.5 miles south of Cornwall Bridge, CT.

We take pride in our products and use only the best ingredients- real butter, eggs, and never any unnatural flavors or preservatives. All of our baked products are developed and baked right here in Connecticut. We also source candies and chocolates from the finest specialty food companies to offer you a wide range of gift options. We are proud of the quality of our products and want you to be completely satisfied with your purchase. 

If you are not completely satisfied with your purchase, please contact us.


We cannot accept returns- our products are often fragile, and have a limited shelf life. Therefore, all sales are final. However, if your product does not arrive in good condition, or is not satisfactory in any other manner, please contact us. We will do our best to resolve the issue, either through replacement product or a store credit. We may ask that you send the product back to us or provide photographs to enable us to determine the cause of the problem and prevent it from reoccurring. 

If possible, please include your order number when contacting us. You may email us at info@1812house.com, call us toll-free at 1-800-662-1812, or write to us at 250 Kent Road S., Cornwall Bridge, CT 06754-1215.

Customer Service is available Monday through Friday EST from 9AM to 5PM (6AM to 2PM PST).